Guarantee terms — the 90-day guarantee

Take your test. If you do not have a clear, specific action plan that you did not have before, we refund what you have paid and end your membership. You keep every result, and nothing has to be sent back.

The guarantee runs for 90 days. It starts on the day your first results are released to your Liv dashboard — not on the day you order and not on the day your kit arrives.

The guarantee applies to memberships bought from Liv for delivery within Germany.

Liv Longevity Labs UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Germany.

Write to us within the 90 days at hello@liv.health from the email address on your account, saying that your results did not give you an action plan. No form, no reason beyond that, and no return shipment is required. We confirm in writing and process the refund to your original payment method.

Everything you have paid towards the current membership year, including any prepayment discount you took and any RIISE add-on charged with your membership, and your membership is cancelled. Amounts already invoiced for a following year are refunded in full. Payments for a previous membership year are not covered.

These terms are sent to you on a durable medium with your order confirmation email, and remain available on this page.

This guarantee is voluntary and does not affect your statutory rights, including your right of withdrawal and your rights in respect of defects. Where the guarantee and your statutory rights overlap, you may rely on whichever is more favourable to you.